If anybody out there has a good story about how they used Chatter or any other social media program to improve or enhance a business process, or to improve internal collaboration or collaboration with business partners, please contact me and I will be absolutely delighted to include the story in my new book about how businesses use social media and social networking tools to improve existing business processes, or invent new ones! Social media is an exciting development in the history of business, and I would love to hear some real stories from the front lines. Thanks in advance!